CLASS offers a unique blend of programs and services to individuals with disabilities to assist in their pursuit to play an active role in their communities. Services are extremely flexible to provide support based on the desires and needs of each person.
CLASS is dedicated to preserving the rights of the individuals served, ensuring they are treated with dignity and respect. Valuing a consumer choice model, CLASS enables every individual to have a role in choosing the types of services they want. Every staff member makes it their responsibility to ensure that the individuals they serve receive individualized support that is personalized to their situation.
Equal Opportunity In Services
Admissions, the provisions of services, and referrals of participants shall be made without regard to race, color, religious creed, disability, ancestry, national origin (including limited English proficiency), age, or sex.
Program services shall be made accessible to eligible persons with disabilities through the most practical and economically feasible methods available. These methods include, but are not limited to, equipment redesign, the provision of aides, and the use of alternative service delivery locations. Structural modifications shall be considered only as a last resort among available methods.
Any participant (or Guardian), who believes they have been discriminated against, may file a complaint of discrimination with:
Community Living And Support Services Office for Civil Rights | Commonwealth of Pennsylvania Department of Human Services BEO/Office of Civil Rights Compliance Room 225, Health & Welfare Building P.O. Box 2675 Harrisburg, PA 17120 Inquiries: (717) 787-1127 Email: RA-PWDHSCivilRights@pa.gov Pennsylvania Human Relations Commission (PHRC) 333 Market Street, 8th Floor Harrisburg, PA 17101 https://www.phrc.pa.gov/File-a-complaint Inquiries: (717) 787-4410 TTY users only: (717) 787-7279 |
Concerns or Complaints
Individuals supported by CLASS—as well as their families, guardians, representatives, and staff—have the right to file a verbal or written formal complaint about the quality of services, treatment, or any situation where rights may have been violated or compromised at any CLASS program or facility.
At CLASS, we value your feedback and are committed to ensuring that the people we support receive the highest quality care. Your input helps us strengthen our programs and continuously improve our services.
If you would like to share a specific complaint about the quality of our services, please provide a brief summary of your concern, including any relevant staff or participant names and the location where the issue occurred. You may choose to remain anonymous; however, if you wish to receive a follow-up, please include your name and the best way to reach you.
All reports will be reviewed by the Quality and Compliance Department and will be addressed within two (2) business days.
You and/or your representative may file a formal complaint at any time while you are receiving services at CLASS, or even after your services have ended.
To file a complaint, contact the Quality and Compliance Department at 412-246-2200 or quality@classcommunity.org.
We encourage you to use this process whenever you have a concern. Your voice matters, and together we can continue to provide safe, respectful, and high-quality services to all individuals supported by CLASS.
